What Support Can I Expect From You?
The School Planner Company includes dedicated customer support staff with its planners as standard. From your initial ideas to the completed design, our friendly, knowledgeable customer service team are on hand to involve you with the process of making your planner at every step of the way.
Dedicated Customer Support
Your customer account manager can recommend pre-designed pages from our library that meet your needs, or suggest how our library pages can be modified to fit your school’s approach. If, for example, your school timetable rotates weekly, we can help you create a diary page design that represents that.
At every stage of the design process, our in-house proofreading team will ensure that your planners are faultless. In addition to checking spelling, grammar, and syntax, the proofreading team also ensures that the quality of the design matches our exact standards, and assesses how accessible the planner pages are to use for both students and teachers.
Once you’ve decided on what you want from your planners, our team of experienced designers will produce a first proof for you. If, at this point, you decide that you want to change any part of the planner, it’s easy to do this by contacting your dedicated customer account manager, or by amending the proof on ProofHQ. We won’t finalise the design until you approve the planner for printing.
Your ideas can be submitted in any format. Some of our customers prefer to sketch out their page ideas; if you choose to do this, our design team will use your ideas to create professional-looking pages, which are designed with usability in mind.