Accounts & Support Invoices and Payment We aim to make billing simple and transparent. Below is everything you need to know about invoices, payment methods, and timelines. 1. When You’ll Receive Your Invoice Your invoice will be emailed to you as soon as your planners are dispatched. Standard UK Orders: Invoice is emailed as soon as your order ships. Deposit (if applicable): For larger orders, we may request a deposit upfront before production begins. International Orders: Require full pre-payment before dispatch (no post-delivery invoicing). 2. Accepted Payment Methods We offer several ways for you to pay: BACS (Bank Transfer) : Our preferred method. Full bank details are printed on your invoice. Card Payment : You can pay over the phone by debit or credit card. Just call us on 01480 410432. Please note: We no longer accept cheques under normal circumstances. 3. Payment Terms & Due Dates Our payment timelines are designed to be simple and fair, and they depend on where your school is based: UK Schools: Payment is due 14 days after you receive your planners. International Orders: Full payment is required before dispatch. 4. Querying or Disputing an Invoice If you spot an issue or need clarification: By Email: Send us your invoice number and query at [email protected] Over the Phone: Call us at 01480 410432 and ask for the finance or billing team. Itemised Breakdown: We can provide detailed line-by-line breakdowns if you’re unsure what a charge covers. We’ll work with you promptly to resolve any discrepancies. 5. After Payment Once your payment is received, we simply mark your account as settled in our system.No separate confirmation receipt is issued.
Accounts & Support Invoices and Payment We aim to make billing simple and transparent. Below is everything you need to know about invoices, payment methods, and timelines. 1. When You’ll Receive Your Invoice Your invoice will be emailed to you as soon as your planners are dispatched. Standard UK Orders: Invoice is emailed as soon as your order ships. Deposit (if applicable): For larger orders, we may request a deposit upfront before production begins. International Orders: Require full pre-payment before dispatch (no post-delivery invoicing). 2. Accepted Payment Methods We offer several ways for you to pay: BACS (Bank Transfer) : Our preferred method. Full bank details are printed on your invoice. Card Payment : You can pay over the phone by debit or credit card. Just call us on 01480 410432. Please note: We no longer accept cheques under normal circumstances. 3. Payment Terms & Due Dates Our payment timelines are designed to be simple and fair, and they depend on where your school is based: UK Schools: Payment is due 14 days after you receive your planners. International Orders: Full payment is required before dispatch. 4. Querying or Disputing an Invoice If you spot an issue or need clarification: By Email: Send us your invoice number and query at [email protected] Over the Phone: Call us at 01480 410432 and ask for the finance or billing team. Itemised Breakdown: We can provide detailed line-by-line breakdowns if you’re unsure what a charge covers. We’ll work with you promptly to resolve any discrepancies. 5. After Payment Once your payment is received, we simply mark your account as settled in our system.No separate confirmation receipt is issued.